/* Phase 17C -- requester Support portal. Layout/structure only: form
   controls, buttons, status pills, cards, and empty states all reuse the
   sitewide site.css/enterprise-form-standard.css primitives already in
   place -- nothing here reinvents those. Deliberately low-density
   (requester pages), unlike the higher-density admin/agent surfaces that
   belong to Phase 17D. */

.support-shell.support-main{max-width:960px;margin:0 auto;padding:24px 16px 64px;display:flex;flex-direction:column;gap:24px}

.support-hero{display:flex;flex-direction:column;gap:12px}
.support-hero h1{margin:0;font-size:1.9rem}
.support-hero-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:4px}

.support-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px}
.support-kpis article{background:var(--surface-raised,#fff);border:1px solid var(--line,#e2e8f0);border-radius:10px;padding:14px 16px;text-align:center}
.support-kpis article strong{display:block;font-size:1.6rem;line-height:1.2}
.support-kpis article span{font-size:.82rem;color:var(--muted,#64748b)}

.support-panel-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px}
.support-panel-head h1,.support-panel-head h2{margin:0}

.support-ticket-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.support-ticket-list li a{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line,#e2e8f0);border-radius:8px;text-decoration:none;color:inherit}
.support-ticket-list li a:hover{border-color:var(--accent,#2563eb)}
.support-ticket-number{font-weight:600;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}
.support-ticket-subject{flex:1 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.support-form-layout{display:grid;grid-template-columns:2fr 1fr;gap:20px;align-items:start}
@media (max-width:820px){.support-form-layout{grid-template-columns:1fr}}

.support-ticket-form .form-field,.support-filter-form .form-field,.support-reply-form .form-field,.support-attachment-form .form-field{margin-bottom:16px}
.support-ticket-form label,.support-filter-form label,.support-reply-form label,.support-attachment-form label{display:block;font-weight:600;margin-bottom:4px}
.support-ticket-form select,.support-ticket-form input,.support-ticket-form textarea{width:100%}
.field-help{font-size:.82rem;color:var(--muted,#64748b);margin:4px 0 0}

.support-filter-form{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}
.support-filter-form .form-field{margin-bottom:0;min-width:160px;flex:1 1 160px}

.support-knowledge-panel{position:sticky;top:16px}
.support-knowledge-results-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}
.support-knowledge-results-list li{border-bottom:1px solid var(--line,#e2e8f0);padding-bottom:10px}
.support-knowledge-results-list li:last-child{border-bottom:none;padding-bottom:0}
.support-knowledge-category{display:inline-block;font-size:.72rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted,#64748b);margin-top:4px}

.support-ticket-table-wrap{overflow-x:auto}
.support-ticket-table{width:100%;border-collapse:collapse}
.support-ticket-table th,.support-ticket-table td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--line,#e2e8f0);white-space:nowrap}
.support-ticket-table td:nth-child(2){white-space:normal;min-width:200px}

.support-pagination{display:flex;justify-content:space-between;gap:10px}

.support-ticket-meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin:0}
.support-ticket-meta div{background:var(--surface-raised,#fff);border:1px solid var(--line,#e2e8f0);border-radius:8px;padding:10px 12px}
.support-ticket-meta dt{font-size:.74rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted,#64748b);margin:0}
.support-ticket-meta dd{margin:2px 0 0;font-weight:600}

.support-resolution-panel{border-left:4px solid var(--accent,#2563eb)}

.support-rich-content{line-height:1.6}
.support-rich-content :is(p,ul,ol){margin:0 0 .75em}

.support-attachment-list{list-style:none;margin:0 0 12px;padding:0;display:flex;flex-direction:column;gap:6px}

.support-comment-list{list-style:none;margin:0 0 16px;padding:0;display:flex;flex-direction:column;gap:14px}
.support-comment{border:1px solid var(--line,#e2e8f0);border-radius:8px;padding:12px 14px}

.support-timeline-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.support-timeline-list li{display:flex;flex-wrap:wrap;gap:8px;align-items:baseline}

@media (max-width:480px){
  .support-hero h1{font-size:1.5rem}
  .support-ticket-meta{grid-template-columns:1fr 1fr}
  .support-panel-head{flex-direction:column;align-items:flex-start}
}